Refund Policy

This Refund Policy constitutes an agreement between [AINETS TECHNOLOGY LIMITED] (hereinafter referred to as "we") and users regarding matters related to refunds for products/services, and together with the above - mentioned Privacy Policy, forms a complete service agreement. Please read this Refund Policy carefully before applying for a refund.

I. Scope of Application

This Refund Policy applies to all types of goods, virtual items, and paid services purchased by you through our products/services. If you have any objections to the purchased goods or services, you may apply for a refund in accordance with this policy. However, for special goods or services (such as customized products, activated digital products, etc.), if it is clearly stated on the purchase page or in the relevant agreements that refunds are not supported, this policy does not apply.

II. Refund Conditions

(I) Goods Category

Quality Issues: If the goods you receive have quality problems (such as damage, defects, significant discrepancies from the product description, etc.), please submit a refund application within [X] natural days from the date of receipt of the goods and provide valid evidence such as clear photos or videos of the product problems. After verification by us, we will process a full refund for you.

Seven - Day No - Reason Return: Except for goods that are not applicable to the seven - day no - reason return policy (such as perishable goods, customized goods, etc.), within 7 natural days from the date of receipt of the goods, if the goods remain intact, the packaging is complete, the accessories are in good condition, and the goods do not affect secondary sales, you can initiate a no - reason refund application. The return shipping fee shall be borne by you; if the goods are free - shipping items, we will deduct the original shipping fee and then process the refund for you.

(II) Services Category

Unused Services: For services that have been purchased but not yet started, such as online courses, membership services, etc., you can apply for a refund within [X] natural days from the date of purchase, and we will process a full refund for you. If the service has already been used, refunds are generally not supported, except as otherwise agreed.

Substandard Services: If the services we provide do not meet the promised standards (such as missing course content, service interruptions, etc.), you can submit a refund application within [X] natural days from the occurrence of the problem. After verification, we will refund the corresponding fees proportionally or process a full refund according to the actual situation.

(III) Virtual Items Category

Undelivered or Incorrectly Delivered: If the virtual items you purchased (such as game props, electronic gift cards, etc.) are not successfully delivered, or the delivered items do not match the order description, you can apply for a refund within [X] natural days from the discovery of the problem. After verification, we will process a full refund for you.

Used Virtual Items: Except for incorrect use caused by us, used virtual items are not eligible for a refund.

III. Refund Application Process

Submitting the Application: You need to submit a refund application through the designated refund channels within our products/services (such as the order page, customer service window, etc.), and clearly state the reason for the refund and provide relevant supporting materials (such as product photos, service problem descriptions, etc.).

Review and Processing: We will review your refund application within [X] working days after receipt. During the review period, we may contact you to further verify the situation. If the review is passed, we will proceed with the refund operation; if the review is not passed, we will explain the reasons to you.

Refund Operation: After the review is passed, we will process the refund through your original payment method. The actual arrival time of the refund may vary depending on the processing time of the payment institution and the bank. Generally, the refund will be credited back to the original account within [X] - [X] working days; if the original payment method is unavailable for refund, we will negotiate other refund methods with you.

IV. Refund Time Limit

We promise to complete the refund operation within [X] working days after the review is passed. In case of legal holidays or special circumstances, the refund arrival time may be postponed accordingly, and we will notify you in a timely manner.

V. Other Instructions

If you purchase our products/services through a third - party platform (such as an e - commerce platform, app store, etc.), the refund process and rules may also be subject to the relevant regulations of the third - party platform.

For users who maliciously apply for refunds, abuse refund rights, or provide false information, we reserve the right to reject the refund application and pursue their legal responsibilities.

This Refund Policy may be adjusted according to business development, changes in laws and regulations, and other factors. We will notify you through announcements within our products/services, in - app messages, etc. If you continue to use our products/services after the policy is updated, it means that you have fully read, understood, and agreed to accept the updated Refund Policy.

If you have any questions about this Refund Policy or encounter problems during the refund process, you can contact us in the following ways:

Customer Service Phone: [+66 0909671217]

Online Customer Service: You can contact us through the online customer service function within our products/services

We will process and reply to you within a reasonable period after receiving your feedback.

[AINETS TECHNOLOGY LIMITED]

[2024/12/18]