This Refund Policy is an agreement between Homemall (hereinafter referred to as "we", "us", or "our") and the user regarding matters related to product and service refunds. Together with the Privacy Policy, it constitutes the complete service agreement. Please read this Refund Policy carefully before applying for a refund.

I. Scope of Application

This Refund Policy applies to all types of physical goods, virtual items, and paid services purchased by you through our products/services. If you have any objections to the purchased goods or services, you may apply for a refund in accordance with this policy. However, special goods or services (such as customized products, activated digital products, etc.) that clearly state refunds are not supported on the purchase page or in relevant agreements shall not be governed by this policy.

II. Refund Conditions

1. Physical Goods

1. Quality Issues: If the goods you receive have quality problems (such as damage, defects, or serious mismatch with the product description), please submit a refund application within 7 calendar days after receiving the goods, and provide clear photos or videos of the product issues as valid proof. Upon our verification, we will process a full refund for you.
2. 7-Day Unconditional Return: Except for goods not eligible for the 7-day unconditional return (such as fresh and perishable goods, customized goods, etc.), within 7 calendar days after receiving the goods, you may initiate an unconditional refund application provided the goods remain intact, with complete packaging and accessories, and do not affect secondary sales. The return shipping costs shall be borne by you. For free-shipping items, we will deduct the original shipping cost from your refund.

2. Services

1. Unused Services: For services that have been purchased but not yet utilized, such as online courses, membership services, etc., you may apply for a refund within 7 calendar days after purchase, and we will process a full refund. Once the service has commenced, refunds are not supported unless otherwise agreed.
2. Substandard Services: If the services we provide fail to meet the promised standards (such as missing course content, service interruptions, etc.), you may submit a refund application within 7 calendar days after the issue occurs. After verification, we will refund a proportional fee or process a full refund based on the actual situation.

3. Virtual Items

1. Undelivered or Delivery Errors: If the virtual items you purchased (such as game props, electronic gift cards, etc.) are not successfully delivered, or the delivered items do not match the order description, you may apply for a refund within 3 calendar days after discovering the issue. Upon verification, we will process a full refund.
2. Used Virtual Items: Except for erroneous usage caused by our fault, virtual items that have already been used are non-refundable.

III. Refund Application Process

1. Submit Application: You need to submit a refund request through the designated refund channels within our products/services (such as the order page, customer service window, etc.), providing a detailed explanation for the refund and relevant supporting materials (e.g., product photos, description of service issues).
2. Review & Processing: We will review your application within 3 working days upon receipt. During this period, we may contact you for further verification. If approved, we will initiate the refund operation; if rejected, we will explain the reasons to you.
3. Refund Operation: Once approved, we will refund the amount to your original payment method. The specific arrival time may vary depending on the payment institution and bank processing times. Generally, the original-route refund will arrive within 1 to 7 working days. If the original payment method cannot be refunded, we will negotiate an alternative refund method with you.

IV. Refund Timeframe

We commit to completing the refund operation within 3 working days after the application is approved. In the event of statutory holidays or special circumstances, the refund arrival time may be postponed accordingly, and we will notify you promptly.

V. Other Instructions

1. If you purchase our products/services through a third-party platform (such as e-commerce platforms, app stores, etc.), the refund process and rules may also need to comply with the relevant regulations of that third-party platform.
2. For users who maliciously apply for refunds, abuse refund rights, or provide false information, we reserve the right to reject the refund application and pursue legal liabilities.
3. This Refund Policy may be adjusted according to business development, changes in laws and regulations, and other factors. We will notify you via announcements within our products/services, internal messages, etc. If you continue to use our products/services after the policy is updated, you are deemed to have fully read, understood, and agreed to accept the updated Refund Policy.

If you have any questions about this Refund Policy or encounter issues during the refund process, you can contact us through the following methods:

• Online Customer Service: You can contact us through the online customer service feature within our products/services.

We will process and reply to you within a reasonable timeframe after receiving your feedback.