This policy aims to regulate the logistics and delivery services of Homemall (hereinafter referred to as "we", "us", or "our") to ensure that order parcels are delivered safely, accurately, and promptly, while safeguarding the legitimate rights and interests of both us and our users. This policy applies to all domestic and international parcels, express deliveries, and other logistics services sent through our platform or designated channels.

I. Service Content and Timeframes

We provide various types of delivery services based on different needs:

• Domestic Standard Delivery: Suitable for items with regular time requirements, typically delivered within 3 to 7 working days after dispatch.
• Domestic Express Delivery: Provides priority and fast processing services, with a commitment to deliver within 3 to 5 working days after dispatch.
• International Cross-Border Delivery: Depending on the destination country/region and customs clearance procedures, the general delivery time is 5 to 15 working days.

We commit to strictly abiding by the above service standards and will bear corresponding after-sales responsibilities for severe delays, parcel loss, or damage caused by the carrier or our unilateral reasons.

II. Receiving and Shipping Rules

1. Information Accuracy: When placing an order or submitting a shipping request, users must accurately and completely fill in the recipient's name, contact number, and detailed address. Users shall bear sole responsibility for any delivery failures or delays caused by incorrect information.
2. Prohibited Items: We and our cooperative logistics providers strictly comply with laws and regulations and refuse to transport weapons, explosives, flammable and explosive items, toxic and hazardous substances, and other types of contraband. The scope of prohibited items also includes items that endanger public safety, obstruct public health, or are improperly packaged and prone to leakage.

III. Freight and Tariff Standards

Delivery fees will be calculated and charged based on the actual conditions of the order:

• Domestic Parcels: Fees are primarily based on the actual weight, volumetric weight (length × width × height / designated base), and the sending and receiving regions, executed in accordance with the unified standards published on the platform.
• International Parcels: Cross-border fees depend on the destination country/region, parcel weight, and selected transportation method (e.g., air freight, sea freight), and may involve destination tariffs or customs clearance miscellaneous fees.

We reserve the right to adjust freight standards based on fluctuations in logistics costs. Any fee changes will be announced in advance on the platform's checkout page or bulletin board.

IV. Transport and Delivery Methods

We will intelligently match the most suitable transportation method (such as road, rail, or air transport) based on the characteristics of the parcel and the service type you selected. After the parcel arrives at the destination network, the delivery personnel shall promptly contact the recipient for dispatch and obtain signature confirmation. For parcels that cannot be delivered due to an inability to contact the recipient or an abnormal address, we will temporarily store, return, or destroy them in accordance with the platform's rules for handling abnormal parcels.

V. Logistics Tracking and Complaints

1. Status Tracking: After the parcel is dispatched, you can track the parcel's status at any time using the tracking number on the order page of our official website or application (APP).
2. Complaint Handling: If you have any objections to the logistics service, you may initiate a complaint through online customer service. We promise to respond to and accept your request within 24 hours, and provide a specific solution within 7 working days.

VI. Compensation and Liability Exemption

1. Compensation Standards: If a parcel is lost or damaged during transportation, for parcels that have purchased insured value/shipping insurance, full compensation will be provided according to the insured amount or insurance terms; for uninsured standard parcels, we will provide compensation based on the actual loss, but the maximum compensation amount shall not exceed 3 to 5 times the actual shipping fee paid for that order (or executed according to the minimum standards of relevant laws and regulations).
2. Disclaimer: We shall not be legally liable for any delays, damage, or loss caused by force majeure (such as natural disasters, strikes, customs seizures, etc.), the recipient's own fault (such as rejection, incorrect address), or the natural characteristics of the items themselves.

VII. Supplementary Provisions

This policy shall take effect from the date of publication. Homemall reserves the right of final interpretation of this policy to the extent permitted by law. Unmentioned matters shall strictly follow the provisions of relevant local laws and regulations. We will update and revise this policy in due course according to business development needs.

If you have any questions about this shipping policy, you can contact us through the following methods:

• Online Customer Service: You can contact us through the online customer service feature within our products/services.