shipping policy

I. General Provisions

This policy aims to standardize our company’s postal services, ensuring safe, accurate, and timely delivery of mails and parcels while protecting the rights of both the company and customers. It applies to all domestic and international postal items sent via our channels, including letters, printed materials, ordinary parcels, and express deliveries.

II. Service Content and Standards

We offer two main types of domestic services. Ordinary Mail, suitable for items with low timeliness requirements, is delivered within 3 - 7 working days. Express Mail provides quick service, promising delivery within 3 - 5 working days. For international services, delivery times vary from 5 - 15 working days based on destinations and customs procedures. We commit to following service standards and compensating for delays, losses, or damages caused by our company.

III. Collection and Mailing Regulations

Senders must accurately fill in details, avoid sending prohibited items like weapons, explosives, and illegal substances, and pay postal fees on time. Prohibited items also include items endangering public safety, hindering public health, and those not properly packaged.

IV. Fee Standards

Domestic fees for letters follow national regulations by weight and delivery area, while parcel fees are calculated based on weight, volume, and destination. International fees depend on factors like destination, weight, and transportation mode. We may adjust fees and will announce changes in advance.

V. Transportation and Delivery

We choose suitable transportation methods such as road, rail, or air according to item characteristics. Delivery staff should contact recipients promptly upon arrival, obtain signatures, and handle undeliverable items as per regulations.

VI. Inquiry and Complaint

Customers can track items using the mail number through our website, APP, or hotline. We respond within 24 hours. For complaints, we acknowledge within 24 hours and resolve issues within 7 working days, taking steps to improve service.

VII. Compensation and Liabilities

Insured items are compensated according to the insured amount. For uninsured items, compensation is based on actual loss, capped at 3 - 5 times the postal fee. We are not liable for issues caused by force majeure or sender mistakes.

VIII. Supplementary Provisions

This policy takes effect upon release, with our company holding the interpretation right. Uncovered matters follow national laws, and we will update the policy as needed.