FAQ
Homemall Support Center
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Frequently Asked Questions (FAQ)
1. What should I do if the camera shows "Device Offline"?
Please check if the camera is properly plugged into power and ensure your home Wi-Fi router is working correctly. You can try pressing the reset button and then attempting to reconnect and plugging it back in to restart and automatically reconnect to the network.
2. How do I add or pair a new device?
Connect your phone to a 2.4GHz Wi-Fi network (5GHz is not supported). Tap the "+" icon in the top right corner of the App's home screen, select "Scan to Add", and point the QR code on your phone screen towards the camera lens. Wait for a beep sound and the configuration will complete shortly.
3. How can I share the camera with my family?
Tap your device in the App, go to "Settings" -> "Device Sharing", and either enter your family member's registered account or have them scan your sharing QR code.
4. How do I reset the camera?
While the device is powered on, locate the Reset button (or pinhole) on the camera body. Press and hold it for 10-15 seconds until you hear a voice prompt indicating a successful reset. The device will then restore to factory settings.
5. Camera connection failed?
We recommend holding the reset button located next to the charging port for 10-15 seconds. Wait a moment, then try connecting again.
6. Memory card not recognized？
To avoid data corruption, it is not recommended to insert the SD card while the camera is powered on. Please disconnect the power supply before inserting the card.
Contact Technical Support
If the above FAQs do not resolve your issue, or if you have any suggestions, please feel free to contact our technical team. We aim to respond within 24 hours.
LINE Support: Add us on LINE
Service Hours: Monday to Saturday, 08:30 - 21:00 (GMT+7)
* When sending an email, please include your App account and screenshots of the issue so we can assist you more efficiently.